FAQ

🛒 Ordering & Products

How do I place an order?

Simply browse our store, select your product, choose any options (if applicable), and click Add to Cart. Then proceed to checkout where you’ll enter your shipping and payment information.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make a change or cancellation, please contact us within 12–24 hours of placing your order at support at l.d.martinez713@gmail.com. After this window, we may not be able to modify the order.

Are your products safe for pets?

Yes. We carefully select all products with your pet’s safety, comfort, and well-being in mind. Each item is reviewed for quality before being added to our store.

🚚 Shipping & Delivery

Where do you ship?

We currently ship mainly to the United States, but we do ship to other international nations. If you have any questions about if we are able to ship to you country, contact us at l.d.martinez713@gmail.com or submit your question via the contact page on our store.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on the product, but most orders arrive within 7–14 business days. If you have any questions about your orders shipping, contact us at l.d.martinez713@gmail.com or submit your question via the contact page on our store.

(Please note: some items may ship directly from our trusted fulfillment partners.)

Why does my order sometimes ship in separate packages?

To ensure faster delivery, items may ship from different warehouses. If your order contains multiple products, they may arrive separately.

🔄 Returns & Refunds

How do I request a refund or return?

Please contact us at l.d.martinez713@gmail.com or submit your question via the contact page on our store with your order number and reason for return. Our team will guide you through the process.

How Much Does Shipping Cost?

Shipping cost for all items is $3. However, orders over $50 include free shipping. Shipping rates are shown at checkout, and are not included into the product cost.

🐕 Products & Quality

Do you offer products for all pets?

We currently specialize in dogs and cats, with a focus on wellness, comfort, grooming, and enrichment products.

Are your products made in the USA?

Some of our products are made in the USA, while others are sourced from trusted international suppliers who meet our quality standards. Each product description includes relevant details.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit cards and secure Shopify payments. If you have any questions if your payment method is accepted, contact us at l.d.martinez713@gmail.com or submit your question via the contact page on our store.

Is my payment information secure?

Yes. All transactions are processed through Shopify’s secure encrypted checkout system. We do not store or have access to your credit card information

My package says delivered but I didn’t receive it

Please check:

Around your home/property
With neighbors
Your mailbox or building office

If you still cannot locate it, contact us at l.d.martinez713@gmail.com or submit your question via the contact page on our store and we’ll help resolve it.